FAQ

We specialize in a wide variety of frames to suit every need and style. Our collection includes:

• Basic Frames for everyday display
• Collage Picture Frames for creating beautiful multi-photo displays
• Floating Frames that give photos a modern, suspended appearance
• Document Frames for certificates and important papers
• Christmas Ornaments & Tree Toppers for seasonal decorating
• Bulbs & Accessories for creative lighting solutions
• Flag Cases for patriotic displays
• And many more specialty frames for every purpose

Absolutely! Many of our customers use our frames to create stunning gallery walls. Our Collage Collection and various frame styles are specifically designed to work beautifully together, allowing you to mix and match for a cohesive display that tells your unique story.

Yes, we have a dedicated Christmas collection featuring ornaments, tree toppers, and seasonal frames perfect for holiday decorating and preserving festive memories.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

While there’s no minimum order requirement, orders of $50 or more qualify for free shipping via EMS.

We use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.

We offer two shipping options:

• Standard Shipping – $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping – For orders of $50+ via EMS, delivered within 15-25 business days after dispatch

Order processing typically takes 1-2 business days before your items are carefully packaged and dispatched.

Yes, we proudly ship worldwide! However, we’re unable to deliver to certain remote areas and parts of Asia. Please note that customs fees or import taxes may apply to international orders and are the responsibility of the recipient.

Each frame receives our meticulous attention and is carefully packaged with protective materials to ensure it reaches you in perfect condition, ready to elevate your space.

Yes, both our Standard and Free Shipping options include tracking information so you can follow your order’s journey to your doorstep.

We offer a straightforward 15-day return policy from the date of receipt. If your frames don’t meet your expectations for any reason, simply contact our customer service team to initiate a return.

Please contact our customer service team at [email protected], and we’ll guide you through the return process.

We take great care in packaging your frames, but if yours arrives damaged, please contact us immediately at [email protected] with photos of the damage, and we’ll arrange for a replacement or refund.

Our customer service team can be reached at [email protected]. We’re here to help with any questions or concerns about your order, our products, or your shopping experience.

Our team monitors emails during regular business hours and aims to respond to all inquiries within 24 hours.