Returns & Exchanges

Our Commitment to Your Satisfaction

At Studio Decor Shop, we believe every memory deserves perfect framing, and every customer deserves complete satisfaction. Just as we craft our frames with precision and care, we’ve designed our returns and exchanges process to be seamless and straightforward.

Return & Exchange Timeframe

We gladly accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your framing selection perfectly complements your cherished memories.

Condition Requirements

To be eligible for return or exchange, items must be:

• In original, unused condition
• In original packaging with all tags attached
• Accompanied by the original receipt or order confirmation
• Free from any damage, scratches, or signs of use

Step-by-Step Return Process

1. Contact Our Customer Care Team
   Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2. Receive Return Authorization
   We’ll provide you with a Return Authorization Number and detailed shipping instructions within 2 business days.
3. Package Your Items Securely
   Please package items in their original packaging, ensuring they’re protected during transit, just as we carefully package them for delivery to you.
4. Ship Your Return
   Send your return package to:
   Studio Decor Shop Returns
   1026 Orchard Avenue
   Louisville, US 40213
5. Track Your Return
   Keep your shipping tracking number for reference. We recommend using a trackable shipping service.

Refund Processing

Once we receive and inspect your return:

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Refunds will be issued to your original payment method
• Shipping Costs: Original shipping fees are non-refundable
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Note: Depending on your payment provider, it may take additional time for the refund to appear in your account after we process it.

Exchange Process

Prefer a different frame? Exchanges follow the same process as returns. Once we receive your return, we’ll process your exchange and ship the new item promptly. If the exchange item costs more than the original, we’ll contact you to arrange payment for the difference.

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Studio Decor Shop Customer Care Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
- Order Number: [Your Order Number]
- Order Date: [Date of Order]
- Product(s) to Return: [Product Name(s) and SKU if available]
- Reason for Return/Exchange: [Please provide details]

Customer Information:
- Full Name: [Your Full Name]
- Email Address: [Your Email Address]
- Phone Number: [Your Phone Number]

I confirm that the item(s) are in original condition and packaging.

Please provide instructions for completing the return/exchange.

Thank you,
[Your Name]
            

Thank you for choosing Studio Decor Shop. We’re committed to ensuring your framing experience is as beautiful as the memories you preserve.