Term and Conditions

Welcome to Studio Decor Shop

At Studio Decor Shop, we believe every memory deserves perfect framing, and every customer deserves a seamless shopping experience. These Terms and Conditions outline the agreement between you and Studio Decor Shop regarding your use of our website and services.

1. Acceptance of Terms

By accessing and using framecollections.com (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Website or services.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account or placing an order, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

• Use the Website for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Website
• Submit false or misleading information
• Use automated systems to extract data from our Website

3. Products and Services Description

3.1 Product Categories

We specialize in high-quality framing solutions including:

• Basic Frames and Bulk Frames
• Collage Picture Frames and Document Frames
• Floating Frames and Float Wall Frames
• Christmas Ornaments & Tree Toppers (seasonal)
• Bulbs & Accessories, Easels, and Picture Stands
• Flag Cases and Custom Framing Solutions

3.2 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we cannot guarantee that all information is completely error-free. We reserve the right to correct any errors and update product information at any time.

4. Order and Payment Terms

4.1 Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices at any time. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

4.4 Order Cancellation

Orders may be cancelled within 24 hours of placement, provided they have not yet entered the shipping process. Contact our customer care team immediately for cancellation requests.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping – For orders over $50 via EMS (15-25 business days after shipping)

5.2 Shipping Regions

We ship globally, with the exception of some Asian countries and remote regions. Delivery times may vary depending on your location and customs processing.

5.3 Delivery Responsibility

Risk of loss and title for items pass to you upon delivery to the carrier. We are not responsible for delays caused by customs, weather, or other factors beyond our control.

6. Returns and Exchanges

6.1 Return Timeframe

We gladly accept returns and exchanges within 15 days from the date you receive your order.

6.2 Return Conditions

To be eligible for return or exchange, items must be:

• In original, unused condition
• In original packaging with all tags attached
• Accompanied by the original receipt or order confirmation
• Free from any damage, scratches, or signs of use

6.3 Return Process

Follow these steps for returns or exchanges:

1. Contact our customer care team at [email protected] within 15 days
2. Receive return authorization and shipping instructions
3. Package items securely in original packaging
4. Ship to: Studio Decor Shop Returns, 1026 Orchard Avenue, Louisville, US 40213
5. Keep your shipping tracking number for reference

6.4 Refund Processing

Refunds are processed within 3-5 business days after we receive and inspect your return. Note that:

• Original shipping fees are non-refundable
• Customers are responsible for return shipping costs
• Refunds are issued to the original payment method
• Depending on your payment provider, it may take additional time for the refund to appear in your account

7. Intellectual Property

7.1 Website Content

All content on this Website, including text, graphics, logos, images, and software, is the property of Studio Decor Shop or our content suppliers and protected by international copyright laws.

7.2 Trademarks

“Studio Decor Shop,” “Frame Collections,” and related logos are trademarks of our company. You may not use these marks without our prior written permission.

7.3 User Content

By submitting photos, reviews, or other content to our Website, you grant us a non-exclusive, royalty-free license to use, modify, and display such content for business purposes.

8. Limitation of Liability

8.1 General Limitation

Studio Decor Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Website or our products.

8.2 Maximum Liability

Our total liability for any claim related to the Website or our products shall not exceed the amount you paid for the products giving rise to the claim.

8.3 Product Use

You assume all responsibility for the proper use and installation of our products. We are not liable for damages resulting from improper use or installation.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

10. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the United States. Any disputes shall be resolved through good faith negotiations, and if necessary, through the courts of Louisville, Kentucky.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of the modified Terms.

12. Contact Information

For questions about these Terms or any other concerns, please contact us:

• Email: [email protected]
• Address: Studio Decor Shop, 1026 Orchard Avenue, Louisville, US 40213
• Response Time: We typically respond within 1-2 business days

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.